"Thank you for calling Chryshler Financial, this is Sundip-Rah Asamabad(gesundheit) speaking. How I help you?".
No, no, no. Put on an Elizabeth, or Frank, or Brian. Someone American. I don't want to spend most the conversation doing verbal sherades trying to figure out what you just said.
More and more big companies are outsourcing the call centers to India and elsewhere alike. HP just recently outsourced all the sevice calls to India. Nothing like hearing an India saying there name is Barbara and how may she help you. What?, your name ain't Barbara sweetheart. Give me your real name. HP wants you to believe you are speaking to someone on this side of the wash. So they tell employees to use American names. The customer then believes they are speaking to the only Indian on the staff and you happened to get the luck of them picking up. Wrong! Call again and you will see it is someone totally different. Perhaps, Michael. Michael also has an Indian accent, big surprise.
Learn the language if you are gonna speak it. And when you DO learn it, DROP THE ACCENT!!! You wouldn't expect me to answer calls for Dubai Enterprises with an American accent, would you Ratel?!?
So after a frustrating 15 minute call with Chrysler Financial, I still do not have the information I was seeking. Let this be a lesson to you Chrysler. When I find out what Saharput said, your car goes on the front lawn and you will never get my business again!!
Say no to a Global Economy. These are just some of the minor effects.
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